How GlowMavi handles your data
The short version: we collect what we need to plan your trip, we never sell it, and you can ask us to delete it whenever you like. The long version is below — written by humans, in actual sentences.
What we collect
Only what's needed to plan, book and run your trip:
- Contact details — name, email, phone number when you send an enquiry or booking request.
- Trip details — dates, party size, preferences and anything you tell us in the message box.
- Booking records — which itinerary you took and who your planner was, so we can look it up later.
- Site analytics — anonymised page stats (see the cookie policy for the nerdy version).
How we use it
Your details exist for one job: getting your trip sorted.
- Replying to enquiries and building draft itineraries
- Confirming bookings with transport, stays and activity partners
- Reaching you mid-trip if weather or schedules shift
- Optional post-trip survey — one email, easy to ignore
Stored safely
Booking records live in encrypted systems with access limited to the planners working on your trip.
Cookies & tracking
We keep this boring on purpose.
- Essential cookies keep the site working — navigation, forms, your cookie choice itself.
- Analytics tell us which pages people read, anonymised and aggregated.
- No ad trackers — we don't run remarketing pixels or sell attention. You're the customer, not the product.
Change your mind anytime
Clear your browser cookies and the consent banner will ask again next visit — decline and nothing optional loads.
Who we share it with
Only the partners physically delivering your trip:
- Transport operators (your name and pickup point)
- Accommodation providers (names of guests staying)
- Activity and venue partners — including casino venues for evening bookings, who need your legal name for ID checks
- IT providers that host our booking system, under contract
Your rights
Under the NZ Privacy Act 2020, you can:
It's your data
Ask, correct, delete — email us and a human handles it within 30 days.
- Access — ask what personal information we hold about you, free of charge.
- Correction — fix anything wrong or out of date.
- Deletion — ask us to wipe your enquiry and booking history (we'll keep what the tax law requires).
- Complain — to us first, and to the Office of the Privacy Commissioner if we don't sort it.
Retention, changes & who to ask
- Enquiries that don't become bookings are deleted after 12 months.
- Booking records are kept for 7 years (NZ accounting rules), then destroyed.
- If this policy changes, the date at the top moves — big changes get announced on the site.
Questions, requests or complaints: contact the studio or write to GlowMavi Limited, 466 George Street, Dunedin North, Dunedin 9016.
One inbox for privacy
glowmavi@gmail.com — subject "privacy request" gets priority. Office hours are Mon–Fri 9:00–18:00.
Contact page