The fine print, written plainly
These terms govern bookings with GlowMavi Limited. We've written them the way we'd explain them over the desk — if anything below is unclear, ask before you book and we'll walk you through it.
Accepting these terms
By booking a trip, stay or event with GlowMavi you agree to these terms. If you don't agree with any part, don't book — or better, ask us first.
- These terms apply to every booking, whether made by form, email, phone or in person.
- The person booking accepts on behalf of the whole party — pass them on.
- If a partner venue has its own rules (age limits, dress codes, ID checks), those apply too.
Services & bookings
GlowMavi plans and books trips, accommodation and evening events — some run by us, some by vetted local partners.
What's actually booked
Your confirmation email lists every included component — that's the definitive list, not the marketing page.
- A booking is confirmed only when we've taken a deposit and sent a written confirmation.
- Quotes are valid for 7 days — prices from partners can shift after that.
- Availability isn't guaranteed until confirmed; a "Book" request is a request, not a reservation.
- We may adjust itineraries for weather, road closures or partner availability — equivalent or better, and we tell you first.
- Travellers are responsible for passports, visas and meeting any activity requirements (age, fitness, licences).
Payments & deposits
Boring but important — here's exactly when money moves.
Secure links only
We never take card numbers by email or phone — payments go through an encrypted link from our payment partner.
- 20% deposit confirms a booking; the balance is due 14 days before departure.
- Bookings made inside 14 days are payable in full at confirmation.
- Prices are in NZD and include GST unless stated otherwise.
- Late balance payment may release your seats — we'll warn you once before that happens.
- Refunds go back to the original payment method within 10 working days.
Cancellations & changes
- 14+ days out: move dates or cancel for a full deposit refund.
- 7–13 days: 50% of the deposit back, or move once for free.
- Under 7 days: deposit is forfeit — partners are already paid by then.
- By us: if we cancel a trip, full refund or a free rebook — your choice, no credit-note games.
- Weather calls: individual activities cancelled by operators are refunded for that component.
Changes are free 14+ days out
Move dates, swap routes, add people — one email does it while partners still have room.
Liability & conduct
The part lawyers insist on — still in plain words.
Casino evenings are 18+
Gaming areas and hosted casino events are strictly adults-only under NZ law. Valid photo ID is checked at the door — no ID, no entry, no refund.
- We plan carefully, but travel involves risk — you join activities at your own judgement of fitness and ability.
- We're liable for our own negligence, not for partner failures beyond our control — though we'll fight your corner with them.
- Abuse, dangerous behaviour or illegal activity ends a booking early without refund. Hasn't happened yet; let's keep it that way.
- Personal items are your responsibility — we help chase lost property but can't guarantee it.
- Maximum liability is limited to the price paid for the affected booking.
Changes to these terms & who to ask
- We may update these terms — the date at the top always shows the current version.
- Bookings already confirmed keep the terms they were booked under.
- New Zealand law governs everything here; disputes go to NZ courts.
Questions about anything above: contact the studio, call +64 3 470 1244, or write to GlowMavi Limited, 466 George Street, Dunedin North, Dunedin 9016.
Disagree with a clause?
Talk to us before booking — we'd rather lose a sale than have a traveller who feels tricked by the fine print.
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